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IT Operations Control Specialist
ADP
Place of work
Rohanské nábřeží 670/17, 186 00 Praha 8, Prague
Rohanské nábřeží 670/17, 186 00 Praha 8, Prague
Contract type
full-time
full-time
Start date
01.04.2017
01.04.2017
Wage (gross)
By agreement
By agreement
Information about the position
Job description, responsibilities and duties
ADP is looking for an IT Operations Control Specialist!
What will you be doing?
As a member of ADP’s Solutions Center team you will be responsible for managing and resolving 2nd level IT requests for internal and external customers. We are looking for a German speaker with an IT background and good analytical skills to join our team!
About the position
• Managing tickets via ticket system (Jira) be resolving within team or assigning to appropriate instances (National and International)
• 2nd level support for application and infrastructure
• Administration of IT-systems and applications
• Troubleshooting technical issues via phone, email and remote access
• Assuring that requests are processed in accordance with our Service Level Agreements
• Follow documented processes and procedures to support request handling and case escalation
• Contributing to technical knowledge sharing within the team
• Carry out miscellaneous duties and responsibilities
Are you who we are looking for?
• Analytical mindset
• Goal oriented and strives to deliver high quality service
• Background in IT Operations
• Language skills required: German B2 and English C1
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as a world-wide leader of business outsourcing solutions.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
What will you be doing?
As a member of ADP’s Solutions Center team you will be responsible for managing and resolving 2nd level IT requests for internal and external customers. We are looking for a German speaker with an IT background and good analytical skills to join our team!
About the position
• Managing tickets via ticket system (Jira) be resolving within team or assigning to appropriate instances (National and International)
• 2nd level support for application and infrastructure
• Administration of IT-systems and applications
• Troubleshooting technical issues via phone, email and remote access
• Assuring that requests are processed in accordance with our Service Level Agreements
• Follow documented processes and procedures to support request handling and case escalation
• Contributing to technical knowledge sharing within the team
• Carry out miscellaneous duties and responsibilities
Are you who we are looking for?
• Analytical mindset
• Goal oriented and strives to deliver high quality service
• Background in IT Operations
• Language skills required: German B2 and English C1
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as a world-wide leader of business outsourcing solutions.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Employee perks, benefits
What we will offer you
• Friendly international environment
• Trainings and further career development
• Competitive salary and an annual bonus
• 5 weeks of vacation per a year
• Pension plan
• Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
• Meal tickets
• Free beverages
• Engagement activities
• Friendly international environment
• Trainings and further career development
• Competitive salary and an annual bonus
• 5 weeks of vacation per a year
• Pension plan
• Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
• Meal tickets
• Free beverages
• Engagement activities
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Educational Specialization
Information Technology
Language skills
English - Advanced (C1) and German - Upper intermediate (B2)
Advertiser
Brief description of the company
Automatic Data Processing, Inc. (Nasdaq: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions.
Leveraging over 65 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
Our present in the Czech market is since 2005 and we are a fast-growing branch of ADP Global with up to 1000 employees in Czech Republic.
Leveraging over 65 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
Our present in the Czech market is since 2005 and we are a fast-growing branch of ADP Global with up to 1000 employees in Czech Republic.
Number of employees
500-999 employees
ID: 2889493
Termin der Veröffentlichung: 12.1.2017
2017-01-12
Lokalität: Prague Arbeitsstelle: IT/Technical Support Specialist, Service Technician Gesellschaft: ADP
Die Grundlohnkomponente (brutto) und andere Belohnungen: By agreement