Relationship Manager with English in Billing Team

Working hours: US working hours - 2 shifts (2pm-10.30pm and 3.30pm-12am)

Billing Liaison Manager is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Billing Liaison Manager is to act as a middleman between the Sales organization and the Dispute management teams to ensure timely resolution of billing issues identified by the customer. The BLM is an end-to-end owner of the billing issue resolution from identification of the issue till successful posting of the adjustment on customer’s invoice.

Roles and Responsibilities:
- Ensures the identified billing issues are being raised with the responsible Global Billing Resolution centers
- Meets the defined SLA’s for issue acknowledgement, response time and follow ups
- Informs customer and sales team about progress and path to resolution on a weekly basis
- Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution
- Provides timely and accurate details and explains possible un-clarities to sales team as well as to the customer
- Works with the Collections department to stop the collections activity for the identified billing discrepancies till the resolution

Contract: 1 year, then it may be prolonged to unlimited

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.