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Local Technical Support - IT Specialist
AT&T Global Network Services Slovakia
Place of work
Žilina region, District Žilina
Žilina region, District Žilina
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
Location: Zilina, Slovakia
EMEA working hours
We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.
You will be in daily contact with internal customers in Zilina, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.
Roles and Responsibilities:
∙ Providing end-users with IT on-site support as needed, remote support for homeworkers and small sites, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification.
∙ Verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using.
∙ Configuration of new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary.
∙ Participating in the development of quality tools and quality management processes in a continuous improvement environment.
Key Competencies and Skills:
∙ We are looking for a customer oriented person with good communication skills and fluent English.
∙ You should have troubleshooting skills and experience with providing Software, Hardware and Networking support (2 – 4 years).
∙ Good organizational skills and ability to track and implement project plans on time and with quality are highly welcomed.
∙ Excellent Windows OS skills.
- University Degree in IT or similar field.
EMEA working hours
We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.
You will be in daily contact with internal customers in Zilina, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.
Roles and Responsibilities:
∙ Providing end-users with IT on-site support as needed, remote support for homeworkers and small sites, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification.
∙ Verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using.
∙ Configuration of new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary.
∙ Participating in the development of quality tools and quality management processes in a continuous improvement environment.
Key Competencies and Skills:
∙ We are looking for a customer oriented person with good communication skills and fluent English.
∙ You should have troubleshooting skills and experience with providing Software, Hardware and Networking support (2 – 4 years).
∙ Good organizational skills and ability to track and implement project plans on time and with quality are highly welcomed.
∙ Excellent Windows OS skills.
- University Degree in IT or similar field.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Telecommunications
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Windows - Expert
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 2763344
Termin der Veröffentlichung: 12.10.2016
2016-10-12
Lokalität: Žilina region, District Žilina Arbeitsstelle: IT Consultant, IT/Technical Support Specialist Gesellschaft: AT&T Global Network Services Slovakia