Account Manager to Prague, Czech Republic

The holder of this position is responsible for managing and developing an assigned merchant portfolio for TFS, DCC, Media, Online products and to gain assigned new business accounts


Main duties and responsibilities

o Delivery of sales targets
o Delivery of new business targets and cross sell GB products to existing accounts
o Delivery of account specific contractual obligations
o Customer relationship management
o Monitor and manage debts level of assigned accounts and minimise bed debts exposure
o Improve merchants knowledge and expertise with our services
o Accurate account management delivering the Sell-out objectives:
- First / ongoing training
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion and action
o Action plans and store visits in line with company segmentation model
o Accurate use of CRM to plan, record and report account specific activity


Main KPI’s

o Net Turnover TFS, CC, Media, GB Online
o NT/GC ratio
o TFS Refund Ratio
o CC Hit Rate
o New business for TFS, CC, Media
o Ageing
o Cross selling to existing accounts


Relates to / cooperates with

Main Function interactions:
o Country Manager, Sales Manager, Marketing Manager, FE organization

Main cross - Function interactions:
o Media, Marketing

Background and Education

o Genuine sales talent with strong results orientation, passion and determination to reach sales targets
o 1-2 years experience account management experience ideally in retail or financial services
o English and Czech language
o Some IT understanding an advantage


Specific skills and knowledge

o Self motivated, customer focused and target driven
o Good customer relationship and management
o Negotiation and influencing
o Ability to sell the full product portfolio
o Priority planning
o Ability to use creative solutions to solve problems
o Knowledge of MS Office products