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Customer Service Clerk with German
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
*Receive and process claim notifications from our client;
*Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues;
*Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
*Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
*Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
*Develop and improve your product knowledge, business- and professional skills.
*Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues;
*Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
*Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
*Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
*Develop and improve your product knowledge, business- and professional skills.
Employee perks, benefits
– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
*Fluent in German (B2) and English (B2);
*Strong attention to detail;
*Great communication and interpersonal skills;
*Enthusiastic, positive attitude with a strong willingness to learn;
*Team player;
*Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).
Req. Code : 00427329
Division/Department : Accenture BPO
*Strong attention to detail;
*Great communication and interpersonal skills;
*Enthusiastic, positive attitude with a strong willingness to learn;
*Team player;
*Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).
Req. Code : 00427329
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 3068452
Posting date: 18.5.2017
2017-05-18
location: Prague Position: Helpdesk Operator Company: Accenture Services, s.r.o.
The job comes from another website or source.
Basic wage component (gross) and other rewards: n/a