Contact Center Representative

CBRE Global Workplace Solutions s. r. o.

Place of work
Zámocká 34, 811 01 Bratislava, Bratislava
Contract type
full-time
Start date
01.10.2016

Information about the position

Job description, responsibilities and duties

Provides service calls and processes work orders in a professional and diligent manner. Role is focused on Customer Experience and efficiences.
Relationships of the role are both Internal – with CBRE Staff, and External – Clients, Strategic Partner
Direct face off with clients from multiple portfolios
Must ensure that they are knowledgeable on Customer Service procedures, processes, and platforms to fully provide a best in class customer experience
Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and unit managers as required
Maintain awareness and contribute to the achievement of KPI and quality standards
Ensure timely management of complaints maintaining efficient and professional communications with all parties
Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery
Provide statistical analysis of information for client reports and project work by use of customized reporting from a variety of different databases
Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required

Information about the selection process

We will contact only selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

1+ year experience at Helpdesk or Call Centre is welcome, but not a pre-requisite
Advanced in English
Customer service skills
Communication and listening skills
Meticulous and able to work inter-dependently
Proactive and self-driven
Must be a team player committed to working in a quality environment Computer literacy skills
Problem solving/trouble shooting skills
Highly engaged and willingness to learn

Advertiser

Brief description of the company

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 105,000 employees and operate in more than 100 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Number of employees

150-199 employees
ID: 2304212  Posting date: 9.9.2016