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Video Delivery Operations Analyst
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
A Video Delivery Operations Analyst is responsible for operational support activities associated with the global videoconference infrastructure.
This role will coordinate the planning and delivery of unique, non-standard, and/or complex meetings. Providing consultative service to customers in determining appropriate system configurations for these meetings is vital. This role will monitor the operation and quality of complex and high visibility meetings.
The Video Operations Analyst role has responsibility for resolving the day-to-day issues escalated from lower support tiers. Resolution of these issues will often involve a combination of troubleshooting meeting reservation and setup, videoconference endpoints, and the servers and bridging devices forming the videoconference control infrastructure. This role will work closely with the Video Services broadcast, administration and engineering teams when deep technical expertise is required to resolve issues.
This role may include support before/after hours depending on event need. Occasional domestic and international travel may be required to coordinate special event productions.
Key Responsibilities:
This role will coordinate the planning and delivery of unique, non-standard, and/or complex meetings. Providing consultative service to customers in determining appropriate system configurations for these meetings is vital. This role will monitor the operation and quality of complex and high visibility meetings.
The Video Operations Analyst role has responsibility for resolving the day-to-day issues escalated from lower support tiers. Resolution of these issues will often involve a combination of troubleshooting meeting reservation and setup, videoconference endpoints, and the servers and bridging devices forming the videoconference control infrastructure. This role will work closely with the Video Services broadcast, administration and engineering teams when deep technical expertise is required to resolve issues.
This role may include support before/after hours depending on event need. Occasional domestic and international travel may be required to coordinate special event productions.
Key Responsibilities:
- Coordinate and monitor the technical aspects of high visibility senior leadership events (white glove meetings) in conjunction with the logistical coordinator
- Perform troubleshooting of meeting connection issues during live Telepresence and videoconference meetings, responding to and resolving escalated meeting scheduling and room reservation issues
- Assist with setup and testing of non-standard meeting and connectivity configurations including those involving client end points
- Assist with resolution of issues during at-home and client-site video unit certification activities
- Assist with operational troubleshooting activities for Telepresence and videoconferencing room systems and infrastructure components
- Coordinate and work collaboratively with other support tiers to resolve operational incidents
- Create and maintain current system environment documentation
Employee perks, benefits
.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Strong customer service skills, interpersonal skills and client focus
- Solid verbal and written English communication skills
- Diploma in Computer Science
- 2+ years of experience in a technical support and/or technical customer service position, with at least 1 year in a videoconference support role
- Ability to interact with key executives and clients in a professional manner during stressful and time-critical situations
- Ability to perform operational troubleshooting activities for Telepresence and videoconferencing room systems and infrastructure components
- Experience working with products in unified communications technologies such as: media gateways, gatekeepers, multipoint bridging units, call managers, videoconferencing endpoints and videoconferencing servers
- High-level knowledge of network architecture and the role that the different network components play in delivery of communication services
- Strong analytical, troubleshooting and problem-solving skills
- Ability to understand and work with a culturally diverse team across various geographies
- Detailed-oriented, enthusiastic, self-starter with ability to work both independently and in a team environment
- Ability to handle multiple tasks simultaneously
- Experience in creating and distributing written communications in an operations environment
- Ability to closely adhere to operational processes and technical standard defined by the engineering team or Collaboration Program leadership
- Ability to complete assigned, recurring tasks with limited supervision
Req. Code : 00233572
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 1709578
Datum zveřejnění: 6.4.2014
2014-04-06
lokalita: Prague Pozice: IT Analyst, IT Network Administrator Společnost: Accenture Services, s.r.o.
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