Data/Network Engineer

Accenture is building a new MPLS based global high capacity, high performing core backbone.  There is a requirement to build a new global operational and deployment support team to manage the network on a day to day basis and help with the deployment activities related to the new global backbone.
We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day proactive management and maintenance of the new WAN backbone and deployment of new clients and initiatives on the new core backbone.
Key Responsibilities:

• Monitor, troubleshoot, deploy/provision of new services/clients and escalate production problems per operations processes, affecting the global MPLS network and systems infrastructure
• Troubleshoot and resolve hardware and software issues of WAN devices.
• Troubleshoot QoS related issues on the WAN.
• Implement change requests as per business needs on Cisco routers and switches.
• Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels.
• Supervising responsibilities including interviewing and training/coaching team members.
• Act as internal escalation source in case team members need assistance.
• Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center
• Keep up to date with new products and services that are supported by GNOC.
• Handling and Escalating highly impacting operational issues to upper  Management and/or 3rd party vendor escalation
• Any other project specific tasks relating to Operations passed on by the Senior Engineers.
• Perform vendor interaction with internal and external support organizations
• Participate in team projects and project/technology transition
• Identify and resolve chronic issues

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