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Tool Support Advisor with French and English in Prague
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
Job Specification
Great opportunity for junior people, who likes Information technology, analytical work and communication with people in French language.
Tool Support Advisor is in direct contact with the client supporting HR personnel in queries related to usage of the client's HR applications, doing data quality analysis and identifying the origin of incorrect data. Furthermore, the HR Tool Support Advisor may be requested to be involved in cross-training for other processes or client, or continuous improvement projects.
Responsibilities
Great opportunity for junior people, who likes Information technology, analytical work and communication with people in French language.
Tool Support Advisor is in direct contact with the client supporting HR personnel in queries related to usage of the client's HR applications, doing data quality analysis and identifying the origin of incorrect data. Furthermore, the HR Tool Support Advisor may be requested to be involved in cross-training for other processes or client, or continuous improvement projects.
Responsibilities
- Provide tool support to the client
- Interact with the HR personnel via phone calls or emails
- Analyze quality of data
- Understand data flow and detect the root cause of incorrect data
- Identify the most appropriate solution to a specific data flow problem
- Deal with user concerns and complaints in a timely and professional manner
- Liaise with external providers or HR Specialists, when technical support or HR expertise support is required
Employee perks, benefits
vacation up to 5 weeks, meal vouchers, etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Minimum high school education
- Previous experience in HR information system is an advantage
- Strong analytical skills and problem solving skills
- Fluent French language
- Advanced level of English
- PC skills (Word, Excel, Outlook)
- Ability to learn and use efficiently different computer systems
- Customer-oriented
- Good communication skills
- Proactive, taking initiative and actively think about improvement
Req. Code : 00208454
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 1801854
Datum zveřejnění: 15.7.2014
2014-07-15
lokalita: Prague Pozice: Systems Administrator Společnost: Accenture Services, s.r.o.
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