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Data/Network Operations Engineer
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
Responsible for maintaining the global company network and networks of dedicated clients on operational level to ensure timely resolution of incidents to meet SLAs. Further responsible for implementing requests for configuration changes on the devices under support and working with external service providers on issues impacting data circuits. This does include dealing with incident coordinators and also with higher escalation levels and vendors based on the defined operations processes.
- Troubleshooting data/voice/video issues reported either by the monitoring system or directly by the affected clients and escalating production problems per operations processes. This activity includes hardware, software and configuration issues together with issues on data/voice circuits provided by external vendors
- Escalating major production issues to higher technical levels or engaging external vendors if their analysis, suggestions or HW replacement is needed
- Implementing requests for configuration changes on network devices including routers, switches, VPN boxes, packet shapers and WAN optimization devices
- Validating change requests that are planned on the devices under the support before the change is finally scheduled
- Monitoring and providing basic troubleshooting of issues on devices that are under shared support and advise further steps in resolution
- Implementing request for DNS/DHCP changes
- Administration of ACS and troubleshooting issues related to authentication
- Learning new products and services that come under the support
- Taking part in transition of new projects or technologies
- Taking resolution confirmation and resolving the Incident record
- Working in team on major issues that need parallel investigation on many devices at the same time
- Troubleshooting issues on videoconferencing units and solving connectivity problems on ongoing videoconferencing sessions
Employee perks, benefits
.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- One year of relevant experience in maintenance or deployment of larger networks
- Ability to communicate thoroughly through verbal and written mediums.
- Ability to observe, ask questions, listen actively, and give and accept feedback effectively.
- Ability to work under stressful conditions.
Knowledge and Skill Requirements:
Essential
- Good understanding of basic network technologies, networking concepts and Cisco components (Routes, switches, VPN boxes, firewalls)
- Understanding of routing protocols (BGP, OSPF, EIGRP)
- Basic understanding of DNS/DHCP, WAN optimization technology, packet shapers, MPLS technology, wireless technology
- Understanding and experience with working with additional Cisco devices: wireless controllers, access points, Telepresence units
- Understanding of Network Monitoring tools concepts
- Understanding of Aruba wireless system
- Understanding of Juniper routers, switches
- Understanding of Cisco voice technology – CUCM, H323 and SIP gateways
- Ability to remain calm and courteous in periods of stress
- Ability to work on several problems simultaneously
- Ability to work with broad range of experience levels
Req. Code : 00247073
Division/Department : Accenture
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 1816305
Datum zveřejnění: 29.7.2014
2014-07-29
lokalita: Prague Pozice: IT Network Administrator Společnost: Accenture Services, s.r.o.
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