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Customer Relationship Management Agent with Polish and English
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
The Customer Relationship Management department is responsible for managing the service relationship with the countries we support, and resolving queries relating Accounts Payable.
The CRM Agent is a customer service agent in this department, responsible for interactions for specific geographic areas for the Accounts Payable process.
At the moment, we are looking for language combinations: English & Polish for our large international team in Prague.
Responsibilities
•Provide a top quality service in all customer interactions.
• Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner
• Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response.
• Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
• Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
• Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel.
• Participate in regular team discussions and process improvement initiatives
• Escalate problematic requests to the CRM analyst in a timely manner
The CRM Agent is a customer service agent in this department, responsible for interactions for specific geographic areas for the Accounts Payable process.
At the moment, we are looking for language combinations: English & Polish for our large international team in Prague.
Responsibilities
•Provide a top quality service in all customer interactions.
• Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner
• Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response.
• Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
• Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
• Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel.
• Participate in regular team discussions and process improvement initiatives
• Escalate problematic requests to the CRM analyst in a timely manner
Employee perks, benefits
package of benefits
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- • Fluency in Polish and English
• Customer Service experience is a plus
• Financial processing/accounting experience is an advantage
• SAP and Siebel knowledge preferred
• Finance Skills
• Ability to prioritize and organize own work effort under pressure
• Interpersonal flexibility.
• Oral and written communication skills
• Research and problem resolution skills
• Good knowledge of MS Office prior database use
Req. Code : 00257493
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 1865182
Datum zveřejnění: 11.9.2014
2014-09-11
lokalita: Prague Pozice: Administrative Worker, Official Společnost: Accenture Services, s.r.o.
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