Insurance Support Agent / Accounting Clerk with Norwegian

Insurance Support Agent is primarily responsible for smooth processing of given tasks with country team - activities that follow the processes; Helpdesk, Underwriting, Claims, Billing validation, Administrative changes and Questions & complaints (Help Desk). The role can require interaction with client and clients and finance company.
 
The Accounts Payable (“AP”) function includes the activities that follow procurement and terminate at the processing and recording of a payment for goods and services and the related expense in the General Ledger. AP includes processing of received invoices, utilizing an Enterprise Resource Planning system (SAP). Additional clerical duties related to Accounts Payable will be expected, e.g. posting transactions within SAP. Review of monthly statements and reconciliation between systems will also be tasked (paid overtime should be expected several days each month).

Responsibilities:
  To perform the daily and ad-hoc activities (which might vary in teams) correctly and on time and to ensure achieved SLAs.
To verify exhaustively and compliance of underwriting application forms
To enter applications into the Creditor system
Send incomplete forms to the finance company requesting additional information
To notify the correct instances about the new rates or underwriting acceptation
To receive or request monthly transfer amount for each country
To receive or request transfer file from the finance company
Administrative changes
Monitor that documentation is kept updated and correctly tracked in the logs
Participate on calls/meetings with client/colleagues.
Maintain client satisfaction
Follow up on account statements and other discrepancies regarding payment of invoices, and serve as liaison between client and vendors in the resolution of administrative problems and inquiries
Reconciliation and analysis of the accounts balances at the end of the month
Maintain logs, enter and balance account data, and generate statistical summary reports as required

cafeteria