Tool Support Advisor with French and English

Accenture Services, s.r.o.

Place of work
Prague
Contract type
full-time
Wage (gross)
n/a

Information about the position

Job description, responsibilities and duties

Job Specification
Tool Support Advisor is in direct contact with the client supporting HR personnel in queries related to usage of the client's HR applications, doing data quality analysis and identifying the origin of incorrect data. Furthermore, the HR Tool Support Advisor may be requested to be involved in cross-training for other processes or client, or continuous improvement projects.

Responsibilities
  • Provide tool support to the client
  • Interact with the HR personnel via phone calls or emails
  • Analyze quality of data
  • Understand data flow and detect the root cause of incorrect data
  • Identify the most appropriate solution to a specific data flow problem
  • Deal with user concerns and complaints in a timely and professional manner
  • Liaise with external providers or HR Specialists, when technical support or HR expertise support is required

Employee perks, benefits

.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Minimum high school education
  • Previous experience in HR information system is an advantage
  • Strong analytical skills and problem solving skills
  • Fluent French language
  • Advanced level of English
  • PC skills (Word, Excel, Outlook)
  • Ability to learn and use efficiently different computer systems
  • Customer-oriented
  • Good communication skills
  • Proactive, taking initiative and actively think about improvement

Req. Code : 00208454
Division/Department : Accenture BPO

Advertiser

Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 and more employees
ID: 1900966  Datum zveřejnění: 16.10.2014  Nabídka práce je převzata z jiné stránky nebo zdroje. Základní složka mzdy (brutto) a další odměny: n/a