HR Tool Support Advisor with French and English - PART TIME

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Specification

HR Tool Support Advisor is in direct contact with the client supporting HR personnel in queries related to usage of the client's HR applications, doing data quality analysis and identifying the origin of incorrect data. Furthermore, the HR Tool Support Advisor may be requested to be involved in cross-training for other processes or client, or continuous improvement projects.

Responsibilities

• Provide HR tool support to the client
• Interact with the HR personnel via phone calls or emails
• Analyze quality of data
• Understand data flow and detect the root cause of incorrect data
• Identify the most appropriate solution to a specific data flow problem
• Deal with user concerns and complaints in a timely and professional manner
• Liaise with external providers or HR Specialists, when technical support or HR expertise support is required

benefit package