Warranty Claims Associate with Spanish and English

Warranty Claims Associate – a member of the claim processing team - works in electronic claims handling system. He/she validates warranty claims reported from service vendors (third party) on a daily basis. The specialist also engages in monthly calculations of compensations for approved claims along with preparation of pro-forma invoices (either in handling system or in MS office tools). Moreover, the role also includes provision of support to client’s local care team and local service vendors. Communication takes place mainly via e-mail. Key responsibilities and activities include:
• Validate warranty claims according to regional policies
• Manage unclear – on hold – repair claims
• Provide support to service centres
• Provide support to the client’s local care team
• Communicate results of validation
• Create pro-forma invoices/payment proposals

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