Client Delivery Manager

The Client Delivery Manager is primary responsible for:
 
 1) Responsible for leading global contact centre deployment / migration programmes
 2) Strong skills in program/ project management and ability to manage scope, track and measure plans to successful outcomes
 3) Skilled in contact centre domain and experienced in Cisco contact centre solutions and other vendor solutions (Avaya/ Genesys/ Nortel/ Aspect)
 4) Strive for customer and team excellence; continually evaluate existing project management processes.
 5) Should  possess understanding of Cisco’s PPDIOO Model for Contact center implementation
 6) Should have deep understanding and working knowledge on Cisco IPT and IPCC Components
 7) Should have experience in managing a multi skilled team in Cisco Unified communications, Cisco contact centre scripting and configurations
 8) Should have experience on other contact center technologies like Avaya, NICE Call Recording System, IEX Work Force Management, Symon Wallboard System, CTI integrations
 9) Provide direction to the team for efficient and timely project management and delivery to business
 10) Provide expert guidance and supervise the plan, design, test and implementation phases of projects being done by the team.
 11) Build strong working relationships with internal and external stakeholders
 12) Address people matters within the team by ensuring appropriate motivation levels and career guidance to team members
 13) Ensure documentation for continuous improvement and knowledge base of project management process learning’s and best practices

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