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Local Service Manager Mobile Phones w/Eng.& French
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
We are looking for English and French speaking professionals for our team!
Responsibilities:
Responsibilities:
- Business responsibility for the operative service in the respective country or region covering the service processes for repair and logistics in alignment with the regional and / or central service management functions
- Personnel responsibility (disciplinary) for the local service management team
- Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable logistics and repair setup
- The management of the external partners includes their training and further development towards performance and cost excellence.
- B2B and B2C day-to-day business in terms of solving operational problems and handling escalations coming from consumers, dealers, distributors and the client.
Employee perks, benefits
NA
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Experience in customer service, ideally for consumer electronics devices on managerial position
- Advanced technical knowledge regarding consumer electronics with focus on mobile phones
- Advanced project management experience
- Analytical skills
- Intercultural experience
- Flexibility (great part of the job involves travelling within Europe
- Very good presentation skills
- English: fluent
- French: fluent
Req. Code : 00346860
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 2319286
Datum zveřejnění: 6.11.2015
2015-11-06
lokalita: Prague Pozice: Project Manager Společnost: Accenture Services, s.r.o.
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Základní složka mzdy (brutto) a další odměny: n/a