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HR Connect Agent with German & English
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
The HR Connect Agent resolves Accenture employee inquiries for his/her assigned portfolio/country in HR field. The HR Connect Agent responds and resolves queries via phone and e-mail / service requests created through myRequests tool with a focus on service excellence and professionalism.
Responsibilites:
Responsibilites:
- Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified timelines
- Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
- Escalate questions / situations to respective tiers.
- Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
- Remain updated with latest supporting applications, HR procedures and programs and business updates across Accenture.
- Perform any projects/activities assigned by the Team Lead / Supervisor.
- Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
- Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Employee perks, benefits
– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Completed at least High school education (advanced degree is a plus)
- Fluent knowledge of German language (B2 – C1) and good knowledge of English language (B1 – B2)
- Ability to analyze and solve complex issues
- Excellent client handling skills
- Willingness to learn HR processes and administration
- Excellent communication and interpersonal skills
- Self-Motivated, positive attitude and good working spirit
- Proactive, taking initiative and actively think about improvements
- Flexibility to take on additional responsibilities and tasks when required
Req. Code : 00429859
Division/Department : Accenture
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 3030580
Datum zveřejnění: 25.4.2017
2017-04-25
lokalita: Prague Pozice: HR Generalist Společnost: Accenture Services, s.r.o.
Nabídka práce je převzata z jiné stránky nebo zdroje.
Základní složka mzdy (brutto) a další odměny: n/a