HR Connect Agent with German & English

Accenture Services, s.r.o.

Place of work
Prague
Contract type
full-time
Wage (gross)
n/a

Information about the position

Job description, responsibilities and duties

The HR Connect Agent resolves Accenture employee inquiries for his/her assigned portfolio/country in HR field. The HR Connect Agent responds and resolves queries via phone and e-mail / service requests created through myRequests tool with a focus on service excellence and professionalism. 
 
Responsibilites:
  • Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified timelines
  • Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
  • Escalate questions / situations to respective tiers.
  • Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
  • Remain updated with latest supporting applications, HR procedures and programs and business updates across Accenture.
  • Perform any projects/activities assigned by the Team Lead / Supervisor.
  • Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
  • Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
  • Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Employee perks, benefits

– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

 
  • Completed at least High school education (advanced degree is a plus)
  • Fluent knowledge of German language (B2 – C1) and good knowledge of English language (B1 – B2)
  • Ability to analyze and solve complex issues
  • Excellent client handling skills
  • Willingness to learn HR processes and administration
  • Excellent communication and interpersonal skills
  • Self-Motivated, positive attitude and good working spirit
  • Proactive, taking initiative and actively think about improvements
  • Flexibility to take on additional responsibilities and tasks when required

Req. Code : 00429859
Division/Department : Accenture

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Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 and more employees
ID: 3030580  Datum zveřejnění: 25.4.2017  Nabídka práce je převzata z jiné stránky nebo zdroje. Základní složka mzdy (brutto) a další odměny: n/a