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Collections Agent with German and English
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
• You reach out to customers to collect payment for overdue bills, loans, or other payments. You act as the liaison between creditors and customers and manages overdue accounts.
• Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed;
• Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
• Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
• Developing and improving your product knowledge, business- and professional skills.
• Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed;
• Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
• Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
• Developing and improving your product knowledge, business- and professional skills.
Employee perks, benefits
– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• 0-2 years relevant experience
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Written and spoken ability to communicate in German for client interaction (C1 Proficiency required - CEFR standards);
• Written and spoken ability to communicate in English for Accenture interaction ;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.
Req. Code : 00428117
Division/Department : Accenture
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Written and spoken ability to communicate in German for client interaction (C1 Proficiency required - CEFR standards);
• Written and spoken ability to communicate in English for Accenture interaction ;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.
Req. Code : 00428117
Division/Department : Accenture
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 3136978
Datum zveřejnění: 20.7.2017
2017-07-20
lokalita: Prague Pozice: Accountant Společnost: Accenture Services, s.r.o.
Nabídka práce je převzata z jiné stránky nebo zdroje.
Základní složka mzdy (brutto) a další odměny: n/a