Technical Helpdesk (Russian + English)

ACS Czech Republic s.r.o.

Place of work
Sokolovská 136D, 186 00 Praha - Karlín, The Capital Prague, Prague
Contract type
Start date
November 2016-January 2017

Information about the position

Job description, responsibilities and duties

• Technical support and customer service to customers with smart phones and other telecommunication devices;
• Problem diagnostics and prompt solving;
• Be customer oriented, adjust your communication accordingly to customer type and level of knowledge;
• Be part of the team, keep positive mindset and open communication.

Employee perks, benefits

• Interesting job in one of the leading technology services companies in the world
• Initial and ongoing professional trainings and career opportunities;
• Full-time employment contract;
• Competitive salary, performance bonuses, paid overtime and benefits;
• International environment;
• Office close to the city center;
• Flexible shifts.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Russian - Proficiency (C2) and
English - Intermediate (B1)

The position is suitable for a fresh graduate


Personality requirements and skills

• Native Russian speakers with at least intermediate English;
• Customer-oriented, good communication skills;
• Positive attitude;
• Interested in learning.


Brief description of the company

For more than a half a century, Xerox has been a leader in document technology and services. We continue to build on this heritage of innovation. We now are the world’s leading enterprise for business process and document management, offering global services from claims reimbursement and automated toll transaction to customer care centers and HR benefits management. The new Xerox is dedicated to innovation, service and giving our customers the freedom to focus on what matters most: your real business.

Company address

ACS Czech Republic s.r.o.
Karolinská 661/4
186 00 Praha - Karlín
ID: 2817233   Datum zveřejnění: 18.11.2016