Customer Advisor with Czech and English

ACS Czech Republic s.r.o.

Place of work
Sokolovská 136d, 186 00 Praha - Karlín, Prague
Contract type
full-time
Start date
December 2016

Information about the position

Job description, responsibilities and duties

As a Customer Advisor, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.

Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.

Employee perks, benefits

• Work for one of the most renowned companies in the world;
• Initial and ongoing professional trainings with the focus on products and communication;
• Employment contract for one year with the possibility to prolong;
• Competitive salary, bonuses and benefits, refreshment in the office, relax room;
• The opportunity for professional and personal growth;
• Friendly team;
• Modern office near Invalidovna metro station;
• Working hours: Monday – Friday, 8:00-17:00.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Proficiency (C2) and
English - Intermediate (B1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Native Czech;
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn.

Advertiser

Brief description of the company

For more than a half a century, Xerox has been a leader in document technology and services. We continue to build on this heritage of innovation. We now are the world’s leading enterprise for business process and document management, offering global services from claims reimbursement and automated toll transaction to customer care centers and HR benefits management. The new Xerox is dedicated to innovation, service and giving our customers the freedom to focus on what matters most: your real business.

Company address

ACS Czech Republic s.r.o.
Karolinská 661/4
186 00 Praha - Karlín
ID: 2827730   Datum zveřejnění: 25.11.2016