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Customer Advisor with Russian & English
Conduent Czech Republic s.r.o.
Place of work
Sokolovská 136D, 186 00 Praha - Karlín, Prague, The Capital Prague
Sokolovská 136D, 186 00 Praha - Karlín, Prague, The Capital Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
What will be your job:
As a Customer Advisor, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.
Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.
As a Customer Advisor, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.
Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.
Employee perks, benefits
• Work for one of the most renowned companies in the world;
• Initial and ongoing professional trainings with the focus on products and communication;
• Competitive salary, bonuses and benefits, refreshment in the office, relax room;
• The opportunity for professional and personal growth;
• Friendly team;
• Modern office right near metro station;
• Work visa provided if necessary.
• Initial and ongoing professional trainings with the focus on products and communication;
• Competitive salary, bonuses and benefits, refreshment in the office, relax room;
• The opportunity for professional and personal growth;
• Friendly team;
• Modern office right near metro station;
• Work visa provided if necessary.
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Russian - Proficiency (C2) and English - Intermediate (B1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Native Russian;
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn.
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn.
Advertiser
Brief description of the company
Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
ID: 2980761
Datum zveřejnění: 20.3.2017
2017-03-20
lokalita: Sokolovská 136D, 186 00 Praha - Karlín, Prague, The Capital Prague Pozice: Administrative Worker, Official, Advisor, Call Operator, Customer Support Specialist, Helpdesk Operator Společnost: Conduent Czech Republic s.r.o.