Customer Support Specialist with Russian

ACS Czech Republic s.r.o.

Place of work
Sokolovská 136D, 186 00 Praha - Karlín, The Capital Prague, Prague
Contract type
full-time
Start date
April-May 2017

Information about the position

Job description, responsibilities and duties

What will be your job:

As a Customer Support Specialist with Russian, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.

Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Care Representative is always portraying the company in a positive light and effectively managing sensitive issues.

Employee perks, benefits

• Work for one of the most renowned companies in the world;
• Initial and ongoing professional trainings with the focus on products and communication;
• Competitive salary, bonuses and benefits, refreshment in the office, relax room;
• The opportunity for professional and personal growth;
• Friendly team;
• Modern office right near metro station.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Russian - Proficiency (C2) and
English - Intermediate (B1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Native Russian;
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn.

Advertiser

Brief description of the company

ACS Czech Republic s.r.o. is a part of Conduent company. Conduent is changing the way businesses and governments interact with people - creating client value by modernizing and improving the constituent experience. We're making a difference in these people's lives each day.
We help organizations manage interactions with those they serve: consumers, citizens, employees, patients or commuters, to name a few.
Today's constituent interactions must be digital, personalized and secure. They must meet a range of technical and regulatory guidelines. We work with our clients to co-develop solutions that not only meet these criteria, but also improve their constituents' loyalty and satisfaction. More information at conduent.com and conduentcallcenters.com.

Company address

ACS Czech Republic s.r.o.
Karolinská 661/4
186 00 Praha 8 - Karlín
https://www.conduent.com/
ID: 3023531   Datum zveřejnění: 20.4.2017