Client Service Representative with English


Place of work
Rohanské nábřeží 670/17, 186 00 Praha 8, Prague
Contract type
Start date

Information about the position

Job description, responsibilities and duties

As a Client Service Representative you will act as an initial point of contact for managers or/and employees from ADP’s English speaking clients. You are responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes responding to inquiries on a specific problems with a payroll or/and related issues and being an administrative support for a payroll team (reporting, preparing analysis, translating documents etc.). You will demonstrate a professional and competent manner. On day to day basis you will be answering phone calls and inquiry requests, gathering relevant information and input the evidence required IT system, ensure and oversee that referral information/issue are appropriately forwarded to a relevant service/person, following up with customers on issues that cannot be resolved immediately, performing other duties as required to meet the customer requirements, prepares analysis, reports, certificates for the client’s employees and cooperate with team members.

Employee perks, benefits

- Opportunities for professional growth
- Competitive salary and annual performance bonus
- Friendly international environment in modern offices in the centre of Prague with excellent access to public transport
- Wide range of benefits

Information about the selection process

If you would like to join to a leading company and work with great people don´t hesitate to contact Shaunny Veldhuis, Talent Acquisition Business Partner, at

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Administrative and economic skills

Business correspondence - basic
Invoicing - basic
Payroll accounting - basic
Typing - basic

Computer skills - user

Microsoft Excel - advanced


Brief description of the company

If you are looking for a fun, dynamic, truly global and multi-cultural work environment, then ADP Employer Services Česká republika, a.s. is the right place for you. We pride ourselves on our global outlook and melting pot of different cultures, backgrounds and experiences. ADP associates enjoy building their careers with a stable and growing industry leader.

Our clients rely on us for effective, innovative and cutting edge business outsourcing solutions to support their businesses. Our associates in the Czech Republic are at the heart of their success by supporting industry leading products and services.

ADP is a team of leaders. Not content to keep up, we constantly strive to stay ahead. Our culture promotes the professional career development of associates with a focus on expanding opportunities through learning. We offer development opportunities, support and industry-leading technology, so you can achieve your best in serving your clients.

We are based in Prague and Pilsen.

What We Do:
- HR
- Payroll
- Talent
- Time
- Tax
- Benefits administration
- Analytics
- Compliance expertise

Number of employees

500-999 employees

Company address

ADP Employer Services Česká republika, a.s.
Rohanské nábřeží 670/17
186 00 Praha 8
ID: 2759280   Datum zveřejnění: 10.10.2016