Operations Manager (Ref. No.: 552918)

Amazon Logistic Prague s.r.o.

Place of work
Evropska 11, Dejvice, Prague
Contract type
full-time
Start date
01.11.2017

Information about the position

Job description, responsibilities and duties

Have you ever thought about what it takes to manage risk across hundreds of services and multiple geographies? Amazon is seeking an outstanding Operations Manager to join our Transaction Risk Management Systems team. Reporting to the Site Manager. You will be responsible for providing the overall management and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities. The job holder will be responsible for building and adhering to maintaining SOP’s, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators. Furthermore, they will adhere to all aspects of our Trust and Safety Tenets to protect the Amazon.com brand globally and maximize trust in our end to end systems with buyers, sellers and all other customers.

You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with senior management globally, site peers and EU wide business stakeholders as well as legal owners to develop and define mutually agreeable solutions. This position will involve regular communication and engagement with senior management. Cross-team coordination, project management and executive level presentation skills will be key to success.

YOUR ROLE
· Lead a team of front line managers and an overall operations team of between 75 and 150 heads once fully matured.
· Ensure high quality and high volume productivity within the jobholder’s organizational units.
· Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units, as well as serving as an outstanding role model.
· Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams..
· Manage, create where required and maintain clear metrics on our investigation handling volumes, performance, and decision quality.
· Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
· Analyze the key levers of the business to identify and reduce bad debt, claims, counterfeit trends and proactively take action to eliminate root cause defects.
· The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
· Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, product management, customer service, global strategy, finance, and usability.

Employee perks, benefits

- Competitive salary
- Relocation package
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building

Information about the selection process

All Amazon interviews are competency based interviews based around Amazon’s 14 leadership principles http://www.amazon.jobs/principles. We are looking for candidates who can show us that they can exemplify these leadership principles as successful Amazonians and apply these principles to their daily working life.

Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.

Expected date of completion of the selection process

15 September 2017 (zbývá ještě 28 dnů)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Number of years of experience

5

Personality requirements and skills

BASIC QUALIFICATIONS
· 5 Or more years managing an operation of similar size.
· Excellent written and verbal communication skills both remotely and face to face.
· Proven evidence of success in operational management, operational enhancement and operational change.
· Proven experience of managing and developing two levels of management and their direct reports.
· Good knowledge of employment law and HR policies and procedures.
· Proven coaching and leadership skills including evidence of successful career progression and growth internally within operation and establishment of proven succession planning models

PREFERRED QUALIFICATIONS
· Proven project management experience and delivery – Six Sigma knowledge or similar models such as Lean are advantageous.
· Proven operational experience across the domain of Risk Management & Fraud.
· Clear understanding of phishing, malware, active content, social engineering, mule networks, fraud detection, fraud workflow tools, etc.
· Proven track record driving change and innovation.
· Proven ability to understand and manage complex systems.
· A Bachelor’s degree or equivalent.
· Other optional credentials that will be a value-add are Multi-lingual skills (German, Spanish, Italian or French) or experience in Managing Multi-lingual team members/processes in these languages.

Advertiser

Brief description of the company

Amazon je mezinárodní společnost působící v oblasti internetového obchodu se sídlem ve Spojených státech amerických, Seattle, Washington. Usilujeme o to, abychom se stali největším on-line prodejcem ve světě. Ve třetím kvartálu roku 2015 Amazon plánuje otevřít druhé logistické centrum v Dobrovízi. Nové distribuční centrum pomůže Amazonu zvládnout současné a budoucí požadavky zákazníků a zajistit pro ně vysokou úroveň služeb, na kterou jsou zvyklí.

Company address

Amazon
U Trati 216
252 61 Dobrovíz

Contact

Send CV to the company
ID: 2691403   Datum zveřejnění: 10.8.2017