Senior Team Manager

Are you curious about where your career in compliance might take you? Amazon is looking for an energetic candidate with a passion for learning and investigation to lead the KYC/MRI/BRI team in Prague. This role will work across all organizations to collaborate and deliver creative and compliant solutions to a variety of Amazon Payments business units.

Key functions of the role include: working cross-functionally with, operations, product, risk management, marketing, and finance; driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences.

Breakdown of your responsibilities:
◾Assist on compliance issues to ensure regulatory requirements are met using various monitoring systems and reports.
◾Supervise, coordinate, and direct the activities of TRMS staff.
◾Strong management and motivational ability - In charge of managing a team and taking appropriate actions based on processes, tools and high-judgment decisions to preserve the buyer and seller experience.
◾Leadership - Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
◾Manage the trouble ticket case queue and identify bottlenecks with downstream teams working with them to complete requests and reduce the number of outstanding requests. Continuously looking to improve process.
◾Review suspicious activity reports that have been submitted. Check for unusual patterns indicative of suspicious activity. Block accounts or other suspicious activities as needed.
◾Create and monitor reports and metrics for tracking purposes for on-going monitoring as well as new products.
◾Monitor for suspicious activities, transactions, etc. to determine any unusual patterns indicative of suspicious or high risk activities and high risk customer profiles.
◾Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
◾Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
◾Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
◾Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and performance manage low performers
◾Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.
◾Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new fraud Modus Operandi.
◾Work with software teams to articulate and prioritize feature needs for investigation tool sets.
◾Recruit top-quality investigators. Develop employees and their skill sets to expand the team
◾Capabilities and provide growth opportunities for future Amazon leaders.

Basic Qualifications
• Substantial people management experience ideally within a fast paced, metric driven operations team.
• Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
• Advanced working knowledge of MS Office required (esp. MS Excel).
• Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills.
• Have a proven ability to drive and motivate staff.
• We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team.
• This person should possess strong people and performance management skills,
• Ideally have at least three years’ experience in an operational people management role.
• She/he should also have a strong business acumen and be able to create, communicate and achieve a vision.

Preferred Qualifications
• Candidates with experience working within the fraud / risk management domain preferred.
• Knowledge of SQL beneficial
• Educated to Bachelor degree level highly desirable

To apply please go to https://www.amazon.jobs/en/jobs/472819 and submit your CV.

Competitive salary
- Relocation package
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building

All Amazon interviews are competency based interviews based around Amazon’s 14 leadership principles http://www.amazon.jobs/principles. We are looking for candidates who can show us that they can exemplify these leadership principles as successful Amazonians and apply these principles to their daily working life.

Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.