Tier 1.5 Network Technician

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Tier 1.5 Network Technician is a 1st level supporting role for incidents on customer networks worldwide, interfacing with IBM user helpdesks and higher level AT&T teams.

Tier 1.5 Network Technician is responsible for:
• Real time monitoring of customer networks in 365x24x7 environment
• Triage - Initial handling of incidents (based on e.g. AOTS tickets)
• Escalating incidents to appropriate AT&T resolver centers
• Handling PTT (WAN provider) related issues.

• Acceptance of 365x24x7 shift model and ad hoc shift changes

Employee perks, benefits

* Meal Contribution and Universal Vouchers
* Compensation for Income loss due to sickness
* Private medical program
* Pension Plan
* Group Life Insurance
* Special Working Time Contribution
* Other Benefits (Annual bonus, Teambuilding Activities and Events, Various Discounts – gym, cultural events and other discounts)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

LAN/WAN administration - Advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Basic knowledge of networking, strong interest in career in networking area
• Logical thinking, ability to follow written processes
• Good communication skills
• Positive attitude even in case of obstacles
• Resistance to stress, acceptance of dynamic and ever changing environment
• Team player

Advertiser

Brief description of the company

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ID: 2949476  Datum zveřejnění: 22.6.2017