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Customer Care Support for Exchange Mailbox issues
AT&T Global Network Services Czech Republic
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As a Customer Care MS Exchange Mailbox Support T2 working with US customers, you will have the opportunity to develop your communication and troubleshooting skills supporting a MS Exchange environment with 300 000+ clients. You will also provide support to email archiving which covers another 100 000+ active clients running on Veritas Enterprise Vault technology.
Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.
Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.
Roles and Responsibilities:
Troubleshooting MS Outlook issues
Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
Providing support to T3 Operations team
Taking part in various messaging/archiving projects
Involved in monthly performance reporting and SLA/KPI reporting
Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.
Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.
Roles and Responsibilities:
Troubleshooting MS Outlook issues
Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
Providing support to T3 Operations team
Taking part in various messaging/archiving projects
Involved in monthly performance reporting and SLA/KPI reporting
Information about the selection process
Working in 2-shift model operation -
1week 9am - 5:30pm
2weeks 3:30pm - 12:00 am (possibility to work from HomeOffice)
1week 9am - 5:30pm
2weeks 3:30pm - 12:00 am (possibility to work from HomeOffice)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Key Competencies and Skills:
• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member
• Willingness to work in 2 shifts model - focus on US hours
Education and Qualifications:
• University degree in IT preferred
Additional Information:
Fluent English required
• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member
• Willingness to work in 2 shifts model - focus on US hours
Education and Qualifications:
• University degree in IT preferred
Additional Information:
Fluent English required
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3042281
Datum zveřejnění: 30.10.2017
2017-10-30
lokalita: Brno - City Pozice: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: AT&T Global Network Services Czech Republic