IP Telephony Support Engineer - Tier 2

AT&T Global Network Services Czech Republic

Místo práce
Palachovo Namesti 726/2, - Brno, Brno - město
Druh pracovního poměru
plný úvazek

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

We are looking for IP Telephony Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco IP telephony environment.
This includes technical, leadership and communication skills to interface with customer and peer AT&T teams to recover complex IPT problems real time and restore service per SLA agreements.

∙ Tier 2 Advanced Technical support for the products delivered in this 24x7 telephony and voice environment.
∙ Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony
∙ Consulting with customers and 3rd party vendors
∙ Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs.
∙ Actively troubleshooting complex incidents and implementing break/fix changes
∙ Working closely with internal and external technical teams to resolve customer issues

Zaměstnanecké výhody, benefity

Some benefits within AT&T are:

• Compensation for income loss due to sickness
• Group Life and Health Insurance, private medical program
• Learning opportunities through the curriculum at AT&T University
• Special bonus for the important life events e.g. birth of child, marriage
• Discounts at local businesses
• Annual bonus
• Sport & Culture
• Numerous lifestyle discounts
• Company events

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

středoškolské s maturitou
vysokoškolské I. stupně
vysokoškolské II. stupně

Jazykové znalosti

Anglický jazyk - Středně pokročilý (B2)

Ostatní znalosti

Administrace LAN/WAN - Pokročilý

Pozice je vhodná pro absolventa

Ano

Osobnostní předpoklady a dovednosti

Key competencies and Skills:
∙ CCNA Collaboration / CCNA Voice certification or equivalent working experience.
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
∙ Experienced with network monitoring tools and ticketing systems.
∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Education and qualifications:
- Excellent English both written and spoken
- Team player, responsible and driven through resolution approach
- University degree or equivalent exprience
- 2 years of relevant work experience with Network Support and/or IP Telephony support is desired but not essential

Inzerující společnost

Stručná charakteristika společnosti

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?
ID: 3065449  Datum zveřejnění: 17.5.2017