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Specialist - Chronic Network Problems
AT&T Global Network Services Czech Republic
Place of work
Palachovo Namesti 726/2, - Brno, Brno - City
Palachovo Namesti 726/2, - Brno, Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Chronic specialist is Tier 3 role responsible to resolve Chronic Network problems. This role address cases where repeated issues are seen on customer network. Chronic specialist goes beyond standard incident management and address underlined issues. He/she will have to work with other technical teams, customers and providers and will take a lead for Problem resolution.
Roles and Responsibilities:
• Take ownership for chronic problems. And drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical expertise.
Roles and Responsibilities:
• Take ownership for chronic problems. And drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical expertise.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• At least CCNP level knowledge
• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.
• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.
• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.
• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.
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Brief description of the company
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ID: 3111619
Datum zveřejnění: 23.6.2017
2017-06-23
lokalita: Brno - City Pozice: IT Network Administrator, IT Security Specialist, IT/Technical Support Specialist, Network and Service Operation Specialist, Network Strategy Specialist Společnost: AT&T Global Network Services Czech Republic