AT&T Universal Agent

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City
Contract type
full-time

Information about the position

Job description, responsibilities and duties

*** Suitable for graduates and candidates with limited experience! ***

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Universal Agent Customer Care team in Brno, Czech Republic which works as the first line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 1 level. Uses AT&T toolset and guided workflow system to accomplish tasks.

Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services. A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?

• Executing consistent tasks via workflow tooling to triage new issues
• Communications via telephone calls to/from Customers plus interactive chat sessions
• Engagement of Specialist teams as directed by workflow tooling/procedures
• Basic Troubleshooting

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Excellent English (spoken, written)
• Communication skills (communicate effectively with the team, corporate customers of different technical expertise and all levels of management)
• General concepts of PC use Office applications as well as Internet technologies
• Ability to work in US hours environment or 24/7 support
• Experience in customer service (gained in a customer facing environment) will be advantage
• Customer support experience
• Excellent communication skills (Verbal, Written, Technical & Interpersonal)
• Excellent telephone manner
• Good problem solving skills
• Assertiveness
• Ability to work well under pressure, set priorities and make well considered decisions
• A desire to learn new skills

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3114890  Datum zveřejnění: 27.6.2017