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System Implementation Manager SOHO (CCNA advantage)
AT&T Global Network Services Slovakia
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
US hours (starting 3:30 PM)
The SOHO SIM position is a technical position that focuses on gathering, analyzing and validating customer requirements for the AT&T VPN Service, determining proper configurations, working with customers in understanding the service, to serve as a project manager for large rollouts that also involve the configuration of AT&T VPN device or Cisco routers. The role is customer facing and requires strong communication skills (ie: ability to lead calls), strong IP based trouble shooting skills, a high level of service comprehension and attention to on-time performance as determined by customers and internal guidelines / targets.
For this position you should preferably have strong communication skills and should be a graduate of a secondary high school or university. Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management.
The SOHO SIM position is a technical position that focuses on gathering, analyzing and validating customer requirements for the AT&T VPN Service, determining proper configurations, working with customers in understanding the service, to serve as a project manager for large rollouts that also involve the configuration of AT&T VPN device or Cisco routers. The role is customer facing and requires strong communication skills (ie: ability to lead calls), strong IP based trouble shooting skills, a high level of service comprehension and attention to on-time performance as determined by customers and internal guidelines / targets.
For this position you should preferably have strong communication skills and should be a graduate of a secondary high school or university. Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Number of years of experience
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Fluent in the English language. Good verbal communication skills and proficient writing ability.
- Knowledge of various communication technologies and networking technologies e.g. TCP / IP, Routing protocols, LAN, WAN technologies.
- Sound knowledge of Routers, Bridges, Multiplexers, and Switches.
- Ability to interact on the phone with customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with customers, project managers, internal organizations and PTT companies is desired.
- Strong problem solving abilities. Confident communicator with the ability to communicate effectively with vendors and customers.
- Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision.
- Prior project management experience is very helpful .
- Prior experience with Cisco router configurations or Cisco. Certification (CCNA) is an advantage.
- PC literate with experience using a range of software packages (Spreadsheets, Outlook email, Web databases, etc.).
- Knowledge of various communication technologies and networking technologies e.g. TCP / IP, Routing protocols, LAN, WAN technologies.
- Sound knowledge of Routers, Bridges, Multiplexers, and Switches.
- Ability to interact on the phone with customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with customers, project managers, internal organizations and PTT companies is desired.
- Strong problem solving abilities. Confident communicator with the ability to communicate effectively with vendors and customers.
- Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision.
- Prior project management experience is very helpful .
- Prior experience with Cisco router configurations or Cisco. Certification (CCNA) is an advantage.
- PC literate with experience using a range of software packages (Spreadsheets, Outlook email, Web databases, etc.).
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 1939079
Datum zveřejnění: 25.11.2014
2014-11-25
lokalita: Bratislava Pozice: Customer Support Specialist, IT Project Manager, IT/Technical Support Specialist, Process Manager Společnost: AT&T Global Network Services Slovakia