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AT&T Customer Care Agent
AT&T Global Network Services Slovakia
Place of work
Brno - Country District
Brno - Country District
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Brno, Czech Republic
*** Suitable for graduates and candidates with limited experience! ***
Our top of the range product called DIRECTV has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
Working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
Roles and Responsibilities:
Your daily responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all DirecTV products
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
Key requirements leading to success:
• Advanced English language skills on B2/C1 level
• A logical mind-set and a passion for problem solving
• Willingness to work working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
• Basic knowledge of communication technology (e.g. media, TV, smartTV, ...)
• Ability to interact with customers on the phone during problem determination process
• Good organization skills and attention to detail
• Ability to work in multi-cultural global environment
Additional Information:
Assessment process:
• AT&T Recruiter telephone interview
• English and technical tests, personal Interview on AT&T Brno location
Start dates: August / September / November 2016
About DirecTV:
DIRECTV is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 37 million customers in the U.S. and Latin America.
Search: att.com/directv
Requisition ID: 148869
*** Suitable for graduates and candidates with limited experience! ***
Our top of the range product called DIRECTV has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
Working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
Roles and Responsibilities:
Your daily responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all DirecTV products
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...
Key Competencies and Skills:
Key requirements leading to success:
• Advanced English language skills on B2/C1 level
• A logical mind-set and a passion for problem solving
• Willingness to work working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
• Basic knowledge of communication technology (e.g. media, TV, smartTV, ...)
• Ability to interact with customers on the phone during problem determination process
• Good organization skills and attention to detail
• Ability to work in multi-cultural global environment
Additional Information:
Assessment process:
• AT&T Recruiter telephone interview
• English and technical tests, personal Interview on AT&T Brno location
Start dates: August / September / November 2016
About DirecTV:
DIRECTV is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 37 million customers in the U.S. and Latin America.
Search: att.com/directv
Requisition ID: 148869
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 2633081
Datum zveřejnění: 4.7.2016
2016-07-04
lokalita: Brno - Country District Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Společnost: AT&T Global Network Services Slovakia