AVTS/Anira/SOHO Solution Implementation Manager

he SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise equipment. The role is customer facing, and requires strong communications, strong IP based trouble-shooting skills, a high level of service comprehension and certainly an attention to on-time performance as determined by customers and internal targets.

Roles and Responsibilities:
- focuses on gathering, verifying and validating customer requirements for the AVTS order received
- manages each order as a project from initiating to closing
- determines proper configuration for the particular solution
- oversees the delivery of the equipment and supports the Installation and Activation of the AVTS Service