AT&T Project Implementation Manager with EN (EMEA+US, or US)

Information about the position

  • Place of work: Aupark, Lakeside, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

The Managed Router Services Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within MRS

Roles and Responsibilities:
PIM manages end to end implementation and lifecycle of new external clients into AT&T Managed Router Services by establishing initial contact with the client once the service is sold; creating a project schedule to meet contractual requirements & customer needs; compiling the AT&T resources required supporting the project and negotiating implementation schedules with internal and external resources and suppliers.

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Key Competencies:
- Accountable for implementation of WAN/MLAN for clients (from order, implementing and billings)
- Interact with both internal and external AT&T resources to complete provisioning tasks.
- Utilize and update management databases in conjunction with the provisioning process
- Ability to identify key aspects of a problem, address them at an early state by determining the best resolution
- Ability to work to tight deadlines while maintaining output quality
- Ensures quality of service implementation, accurate billing, and customer satisfaction
- Develops schedules to ensure timely completion of project
- Tracks and reports activities to supervisor and customers

Key Skills:
• Excellent English, both written and spoken
• Excellent problem solving skills
• Communication and presentation skills
• Strong organizing skills
• Advanced time management and ability to prioritize
• Attention to details
• Ability to work to tight deadlines while maintaining output quality
• The ability to interact on the phone with customers and their peers

Advertiser

Brief description of the company

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Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

EMEA working hours: 9am - 5:30 pm
US working hours: 2pm - 10:30 pm

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

Contact

Contact person: Katerina Velka
E-mail: send CV


Send CV to the company
ID: 2705791   Datum zveřejnění: 15.11.2016