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MOW Billing Dispute Specialist - Customer Fullfillment - EMEA hour
AT&T Global Network Services Slovakia
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location, Lakeside center, Bratislava, Slovakia
Contract: 1 year, with possibility to be extended for permanent
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
Roles and Responsibilities:
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.
Contract: 1 year, with possibility to be extended for permanent
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
Roles and Responsibilities:
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.
Employee perks, benefits
• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.
Information about the selection process
In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.
Candidates who match our criteria will be contacted via phone.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Personality requirements and skills
ducation:
✔ University education
✔ Secondary school education - A level
Language skills:
✔ Fluent English language communication skills are required including proficient writing ability
Other skills:
✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player
✔ University education
✔ Secondary school education - A level
Language skills:
✔ Fluent English language communication skills are required including proficient writing ability
Other skills:
✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 2901170
Datum zveřejnění: 20.2.2017
2017-02-20
lokalita: Bratislava Pozice: Administrative Worker, Official, Billing Specialist, Call Operator, Claims Specialist, Customer Support Specialist Společnost: AT&T Global Network Services Slovakia