Billing Dispute Specialist (EMEA working hours) (Ref. No.: 151286)

Information about the position

  • Place of work: Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

Location, Lakeside center, Bratislava, Slovakia
Contract: 1 year, with possibility to be extended for permanent

Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.

Roles and Responsibilities:
- Demonstrates abilities to investigate and resolve billing inquires and billing disputes (back-office/front-office) raised by internal/external customer
- Validates issues, including validation in AT&T billing tools and with interested parties
- Reviews contracts and service guides
- Prepares credits for approval or approves independently based on adjustment amount
- Escalates properly within escalation guidelines in order to achieve resolution
- Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity

Other benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced

Personality requirements and skills

Education:
✔ University education
✔ Secondary school education - A level

Language skills:

✔ Fluent English language communication skills are required including proficient writing ability
✔ Additional foreign language (B2 level) is an advantage

Other skills:

✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player

Advertiser

Brief description of the company

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Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

Contact

Contact person: Jana Siffelova
E-mail: send CV


Send CV to the company