Manager Customer Care (Ref. No.: 151431)

Information about the position

  • Place of work: Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

Roles and Responsibilities:
Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DTV)). The Agents provide outstanding customer service through an inbound call center providing chat and telephone support to domestic US customers.

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Bratislava to support our innovative digital TV, internet and voice services called U-Verse and DirectTV

We need outstanding experienced people managers to manage a team of 12-15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services.

Due to expansion the center now works 24/7. You will work a 40 hour week on a rotational shift pattern. Our current team finds this flexibility extremely motivating as whilst the shifts cover some evening and the occasional weekends it gives opportunity for a better work/life balance. And during some of the quieter times will allow managers to hold those important 1 to 1, mentoring/coaching of team members.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers.

The role of the manager is varied with opportunity to grow and develop within a truly global organization.

Key Competencies and Skills:
Ideally works in a call center environment leading a team
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style
Be customer centric

Other benefits

Sickness compensation plan
Company contribution to pension fund
Annual bonus
Sport & Culture
Private medical program
Extensive Life and Disability Insurance
Special bonus for the important life events e.g. birth of child, marriage
Flexible working
Numerous lifestyle discounts
Company events
Parking
Award winning ‘AT&T University’

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Key Competencies and Skills:
Ideally works in a call center environment leading a team
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style
Be customer centric

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


ID: 3147990   Datum zveřejnění: 1.8.2017