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Senior IT Support Specialist
AVG Technologies CZ, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
- Manages and maintain services (printing, networking, desktop, mobile) within local office and supports user base in wide range of requests and incidents
- Participate in a wide range of Infrastructure projects to assist on testing and deployment of new IT solutions
- Uses organisational and communication skills to cooperate across various departments and to support project from the start to successful release
- Support internal customers and business by participating on Task and Incident resolution
- Provide clear Incident and Task ownership with resolution logged against Infrastructure/Internal systems supported by IT Support
- Responsibility for tickets categorization, prioritization, update and resolution based on due dates and agreed SLAs
- Manage own ticket queue in order to maintain quality of the service
- Desktop/laptop management and operating system installation and workplace preparation
- Handle internal infrastructure requests and incidents for HW preparation, Asset mgmt., Access mgmt., AD account management, End User and Solution support
- Cooperates with all relevant teams in terms of problem solution delivery and resolution alternatives/workarounds suggestions
- Process documentation, maintain and up to date knowledge base
Employee perks, benefits
-
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Advanced level of English spoken/written
- Proven experience with IT Operations/IT Support position
- Knowledge of ITIL methodology
- Background knowledge of Infrastructure and systems layers, HW/SW installations, networking
- Knowledge of various platforms/ (Windows, Mac OS, Linux)
- User VPN and CISCO general knowledge
- Knowledge of Exchange, Group policy, ADUC management
- Experience in Licence Management advantage
- Very good communication skills (professional and assertive communication )
- Customer oriented approach
- Self-driven, and reliable
Division/Department : Technology
Advertiser
Brief description of the company
AVG Technologies poskytuje bezpečnostní software ve formě specializovaných programů i komplexních řešení nejen domácím uživatelům počítačů, ale i malým a středním či velkým firmám. Systém AVG v různých edicích užívají nyní zákazníci na více než 110 milionech počítačů po celém světě. Registrovaní uživatelé komerčních produktů AVG mají k dispozici nepřetržitou profesionální technickou podporu.
ID: 1842700
Datum zveřejnění: 21.8.2014
2014-08-21
lokalita: Prague Pozice: IT/Technical Support Specialist Společnost: AVG Technologies CZ, s.r.o.
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