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Customer service in Airline Business - German speakers
BlueLink International CZ s.r.o.
Place of work
Olivova 4, Praha 1, 110 00, Prague
Olivova 4, Praha 1, 110 00, Prague
Contract type
full-time
full-time
Start date
01.07.2015
01.07.2015
Information about the position
Job description, responsibilities and duties
• Provide full support to our Air France customers
• Provide information about loyalty programs
• Work for Air France, Delta Airlines and KLM customers
• Provide full customer support and assist passengers navigating on the airline’s website
• Create and/ or modify flight tickets using expert airline systems
• Suggest optimal solutions in accordance with internal procedures
• Work with special airline applications
• Provide information about loyalty programs
• Work for Air France, Delta Airlines and KLM customers
• Provide full customer support and assist passengers navigating on the airline’s website
• Create and/ or modify flight tickets using expert airline systems
• Suggest optimal solutions in accordance with internal procedures
• Work with special airline applications
Employee perks, benefits
• Full training program
• Discounted flight tickets
• 2 times a week free language courses, fitness center, swimming pool and meal tickets
• 23 paid days off
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Everyday communication with native speakers
• Office located in the center of Prague, close to the Wenceslas Square
• Discounted flight tickets
• 2 times a week free language courses, fitness center, swimming pool and meal tickets
• 23 paid days off
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Everyday communication with native speakers
• Office located in the center of Prague, close to the Wenceslas Square
Information about the selection process
We start in July and August 2015.
If you are interested in this position, please send your structured CV and cover letter in English.
We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.
Note: By reacting on this vacancy I agree that company BlueLink International CZ s.r.o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ s.r.o. solely for the purpose of selection process, for the period of its duration and for the period of maximally 12 months after the selection process termination or untill a written form revocation.
Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.
If you are interested in this position, please send your structured CV and cover letter in English.
We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.
Note: By reacting on this vacancy I agree that company BlueLink International CZ s.r.o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ s.r.o. solely for the purpose of selection process, for the period of its duration and for the period of maximally 12 months after the selection process termination or untill a written form revocation.
Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Willingness to communicate and help customers
• Professionalism, accuracy, punctuality, responsibility
• Professionalism, accuracy, punctuality, responsibility
Advertiser
Brief description of the company
BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programmes, booking of flight tickets and other customer services to airline and hotel chain clients.
Number of employees
250-499 employees
ID: 1985821
Datum zveřejnění: 28.5.2015
2015-05-28
lokalita: Prague Pozice: Call Centre Supervisor, Call Operator, Helpdesk Operator, Sales Representative Společnost: BlueLink International CZ s.r.o.