Contact Center Representative

CBRE Corporate Outsourcing s. r. o.

Place of work
Zámocká 34, 811 01 Bratislava
Contract type
full-time
Start date
01.10.2016

Information about the position

Job description, responsibilities and duties

Provides service calls and processes work orders in a professional and diligent manner. Role is focused on Customer Experience and efficiences.
Relationships of the role are both Internal – with CBRE Staff, and External – Clients, Strategic Partner
Direct face off with clients from multiple portfolios
Must ensure that they are knowledgeable on Customer Service procedures, processes, and platforms to fully provide a best in class customer experience
Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and unit managers as required
Maintain awareness and contribute to the achievement of KPI and quality standards
Ensure timely management of complaints maintaining efficient and professional communications with all parties
Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery
Provide statistical analysis of information for client reports and project work by use of customized reporting from a variety of different databases
Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required

Information about the selection process

We will contact only selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

1+ year experience at Helpdesk or Call Centre is welcome, but not a pre-requisite
Advanced in English
Customer service skills
Communication and listening skills
Meticulous and able to work inter-dependently
Proactive and self-driven
Must be a team player committed to working in a quality environment Computer literacy skills
Problem solving/trouble shooting skills
Highly engaged and willingness to learn

Advertiser

Brief description of the company

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

Number of employees

3-4 employees

Company address

CBRE Corporate Outsourcing s.r.o.
Zámocká 34
811 01 Bratislava
Slovakia
ID: 2304212   Datum zveřejnění: 9.9.2016