Litujeme, společnost nabízející danou pracovní pozici ukončila zveřejnění nabídky na stránce.
Děkujeme za pochopení.
Zobrazit podobné nabídky
Děkujeme za pochopení.
Zobrazit podobné nabídky
Data Analyst with German language
CBRE Global Workplace Solutions s. r. o.
Place of work
Zámocká 34, 811 01 Bratislava, Bratislava
Zámocká 34, 811 01 Bratislava, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Purpose:
Member of start-up team which supports Global Telecom Company of an effective Customer support team to the dedicated customer operating in Germany.
The role has three key performance areas:
1. Performance data handling and analysis.
2. Supporting performance reporting methods and processes.
Key tasks:
- Issuing and analyzing transitional Customer Satisfaction Surveys.
- Compilation Customer Satisfaction distribution of reports.
- Consolidation of other customized reports and their distribution.
- Compilation and analysis of Work Order data on periodic basis and as required.
- Creating and supporting FM/Operations teams with business data analytics.
- Calculation of service performance KPI metrics on monthly basis.
- Evaluation of data in purpose to complete KPI section of Service Performance Scorebook.
- Collection and compilation of Building Incident Reports (BIR) data and evaluation.
- Cooperate with Call Center teams supporting account about the work order raising best practices or purchase order raising.
- Regular communication with FM/Operations teams, CCC as well as client.
- Participating in continuous improvement of reporting and supporting processes.
Member of start-up team which supports Global Telecom Company of an effective Customer support team to the dedicated customer operating in Germany.
The role has three key performance areas:
1. Performance data handling and analysis.
2. Supporting performance reporting methods and processes.
Key tasks:
- Issuing and analyzing transitional Customer Satisfaction Surveys.
- Compilation Customer Satisfaction distribution of reports.
- Consolidation of other customized reports and their distribution.
- Compilation and analysis of Work Order data on periodic basis and as required.
- Creating and supporting FM/Operations teams with business data analytics.
- Calculation of service performance KPI metrics on monthly basis.
- Evaluation of data in purpose to complete KPI section of Service Performance Scorebook.
- Collection and compilation of Building Incident Reports (BIR) data and evaluation.
- Cooperate with Call Center teams supporting account about the work order raising best practices or purchase order raising.
- Regular communication with FM/Operations teams, CCC as well as client.
- Participating in continuous improvement of reporting and supporting processes.
Employee perks, benefits
• International working environment
• 13th salary
• Meal vouchers - with extra contribution from employers' side
• Referral bonus: Recommend-a-friend
• Language and other professional related courses
• Special CBRE discounts
• Teambuildings
• Flexible working hours
• 13th salary
• Meal vouchers - with extra contribution from employers' side
• Referral bonus: Recommend-a-friend
• Language and other professional related courses
• Special CBRE discounts
• Teambuildings
• Flexible working hours
Information about the selection process
We will contact only selected candidates.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Management, Business or Quantitative subjects
Language skills
German - Advanced (C1) and English - Upper intermediate (B2)
Number of years of experience
2
Personality requirements and skills
Essential:
- Fluent German language – written and spoken
- Communicative English language – written and spoken
- University degree – Management, Business or Quantitative subjects
- Experience and fluency in the compilation and analysis of quantitative and qualitative data sets
- Excel – highly proficient
- PowerPoint – proficient
- Good communication skills: written and verbal
- Proven time management and organizational skills
- Experience of working in an environment where delivering outcomes within tight timescales is a pre-requisite
- Capability to process repetitive transactional tasks with high quality of output
Desirable:
- Experience in FM business
- PowerPoint – highly proficient
- Minimum 1-2 years of workplace experience
- Flexibility to overtake ad-hoc tasks which are out of primary Job Description
- Fluent German language – written and spoken
- Communicative English language – written and spoken
- University degree – Management, Business or Quantitative subjects
- Experience and fluency in the compilation and analysis of quantitative and qualitative data sets
- Excel – highly proficient
- PowerPoint – proficient
- Good communication skills: written and verbal
- Proven time management and organizational skills
- Experience of working in an environment where delivering outcomes within tight timescales is a pre-requisite
- Capability to process repetitive transactional tasks with high quality of output
Desirable:
- Experience in FM business
- PowerPoint – highly proficient
- Minimum 1-2 years of workplace experience
- Flexibility to overtake ad-hoc tasks which are out of primary Job Description
Advertiser
Brief description of the company
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 105,000 employees and operate in more than 100 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Number of employees
150-199 employees
ID: 2864295
Datum zveřejnění: 23.12.2016
2016-12-23
lokalita: Bratislava Pozice: Reporting Specialist Společnost: CBRE Global Workplace Solutions s. r. o.