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Call Center Manager for CZ
CORD BLOOD CENTER
Place of work
Brno - City, Brno - Country District
Brno - City, Brno - Country District
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
Upon agreement
Upon agreement
Information about the position
Job description, responsibilities and duties
• Responsibility for successfully set up of Call Center in Czech Republic
• Management of operations in Call Center in Czech Republic in professional and efficient way
• Ability to plan, execute, manage and continuously optimize the Call Center operations
• Ongoing improvement of effectiveness and quality in following areas: sales, medical, customer service
• Implementation, monitoring and evaluation of KPIs
• Monitoring employee performance, identification of training needs and planning workshops
• Planning trainings and realisation of workshops base on educational needs
• Participation on defining and implementation of processes coming with new campaigns and activities (preparing callscripts and other campaign-related materials)
• Coaching, motivation and development of operators, coordination of bonus and motivation schemes
• Solving of complex customer queries, complaints and requests
• Regular reporting
• Management of operations in Call Center in Czech Republic in professional and efficient way
• Ability to plan, execute, manage and continuously optimize the Call Center operations
• Ongoing improvement of effectiveness and quality in following areas: sales, medical, customer service
• Implementation, monitoring and evaluation of KPIs
• Monitoring employee performance, identification of training needs and planning workshops
• Planning trainings and realisation of workshops base on educational needs
• Participation on defining and implementation of processes coming with new campaigns and activities (preparing callscripts and other campaign-related materials)
• Coaching, motivation and development of operators, coordination of bonus and motivation schemes
• Solving of complex customer queries, complaints and requests
• Regular reporting
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Czech - Proficiency (C2)
Driving licence
B
Number of years of experience
5
Personality requirements and skills
• University degree
• Minimum 3 years experience in managerial position in Call Center environment
• Experience in sales of products and services is a must
• Experience in people management and people development is a must
• Experience with Call Center tools
• Excellent communication and presentation skills
• Good knowledge of MS Office
• Experience in coaching, sales and motivation trainings
Personal skills:
• Ability to work in international environment
• Self-driven and proactive personality
• Ability to lead and motivate
• Ability to make decisions
• Flexibility, open to new ideas
• Team player
• Ability to work with large amount of information
• Minimum 3 years experience in managerial position in Call Center environment
• Experience in sales of products and services is a must
• Experience in people management and people development is a must
• Experience with Call Center tools
• Excellent communication and presentation skills
• Good knowledge of MS Office
• Experience in coaching, sales and motivation trainings
Personal skills:
• Ability to work in international environment
• Self-driven and proactive personality
• Ability to lead and motivate
• Ability to make decisions
• Flexibility, open to new ideas
• Team player
• Ability to work with large amount of information
Advertiser
Brief description of the company
Cord Blood Center Group is the second biggest private cord blood bank in Europe with more than 175.000 clients and 20 years of experience. The group is currently present in 7 countries in Central and Eastern Europe: Austria, the Czech Republic, Slovakia, Italy, Hungary, Romania and Switzerland and has licensed laboratories and storage facilities in Slovakia, Romania, Austria and the Czech Republic.
Cord Blood Center Group’s core services involve a method of collecting, processing and storing the largest possible quantity and spectrum of stem cells from cord blood and tissue.
Cord Blood Center Group’s core services involve a method of collecting, processing and storing the largest possible quantity and spectrum of stem cells from cord blood and tissue.
Number of employees
50-99 employees
ID: 1701471
Datum zveřejnění: 26.3.2014
2014-03-26
lokalita: Brno - City, Brno - Country District Pozice: Call Centre Director, Call Centre Manager, Call Centre Supervisor Společnost: CORD BLOOD CENTER
Základní složka mzdy (brutto) a další odměny: Upon agreement