Order Taking Officer

Capture all incoming orders from customers
Verify completeness and availability of Stock-keeping unit (SKU), Customer credit; modify or cancel the orders according to customer wishes or logistics’ requirements. Verify if there are specific logistic conditions. The order taker must also take into account the specifications of the Customer master data.
Solve issues: Interact with several internal partners as Supply and Transport planning, Site schedulers, Contact center, Customer Master Data, Billing and Invoicing in order to solve problems and issues of all nature (quality, products availability, prices, transport, credit)
Confirm the orders to the customers
Ability to support other team members in operational issues (e.g.: Cockpit (ECP) tickets, Workflow tickets, order handling …)
Newcomers training
Update of process documentation

- Full training in all aspects of the role
- Autonomy and full responsibility given indecision making
- Close and strong teamwork
- International career development opportunities

Other unlisted areas

Service center for producing company.