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Customer Care Specialist for Public and Large Enterprise Clients with Portuguese and English
Dell Technologies
Place of work
Fazuľová 7, 811 07 Bratislava, Bratislava
Fazuľová 7, 811 07 Bratislava, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The role of the Customer Care Representative is to deliver a positive customer experience, to solve situations when orders do not meet the customers' expectations, and work with internal departments to find solutions to customer issues
• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Advise and support a group of public and large enterprise clients to their highest satisfaction
• Manage daily customer emails and phone calls to support sales service provided to customers
• Investigate and solve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
• Enhance the value of the positive customer experience through the knowledge, information and advice given
• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Advise and support a group of public and large enterprise clients to their highest satisfaction
• Manage daily customer emails and phone calls to support sales service provided to customers
• Investigate and solve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
• Enhance the value of the positive customer experience through the knowledge, information and advice given
Employee perks, benefits
Dell Benefits
• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program
Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan
Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free
Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)
Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program
Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan
Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free
Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)
Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Portuguese - Upper intermediate (B2) and English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Qualifications
- Portuguese - advanced and English – advanced
- Demonstrate problem solving, organizational and solid communication skills and customer focus
- Drive for results and self-development
- Ability to work under deadlines
- Enthusiastic team player
- Experience in basic computer software (word, excel)
- Experience in handling customer calls/ emails is an advantage
- Portuguese - advanced and English – advanced
- Demonstrate problem solving, organizational and solid communication skills and customer focus
- Drive for results and self-development
- Ability to work under deadlines
- Enthusiastic team player
- Experience in basic computer software (word, excel)
- Experience in handling customer calls/ emails is an advantage
Advertiser
Brief description of the company
Dell Technologies je výnimočná skupina spriaznených spoločností, ktorá pomáha organizáciám a jednotlivcom budovať ich digitálnu budúcnosť a transformovať spôsob, akým žijú a pracujú. Dell Technologies na Slovensku pôsobí od roku 2003. Sme globálne biznis centrum s viac ako 2500 kolegami, ktoré je finančným hubom celosvetového Dell Technologies a poskytuje širokú paletu služieb v oblasti IT, financií, marketingu, predaja, technickej podpory a globálnych obchodných služieb v celosvetovom meradle.
Number of employees
1000 and more employees
ID: 1680707
Datum zveřejnění: 30.4.2014
2014-04-30
lokalita: Bratislava Pozice: Administrative Worker, Official, Call Operator, Helpdesk Operator Společnost: Dell Technologies