Customer Care Specialist with English and Greek (Public and Large Enterprise Clients)

Are you searching for new professional challenges and adventures? Come and join our established Customer Care Team in Bratislava and work with lots of young professionals from all around Europe. Start your career at Dell by providing solutions to the VIP Dell customers!

General summary:

The Customer Care Representative is integral to one of Dell's most important strategic initiatives, Customer Experience. The role of the Customer Care Representative is to deliver a positive customer experience, to solve situations when orders do not meet the customers' expectations, and work with internal departments to find solutions to customer issues.

Main Responsibilities:

• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Advise and support a group of public and large enterprise clients from UK&Greece to their highest satisfaction
• Manage daily customer emails and phone calls to support sales service provided to customers
• Investigate and solve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
• Enhance the value of the positive customer experience through the knowledge, information and advice given

Dell Benefits

• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future

• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance

• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free

Taking Time For Yourself

• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts

• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.