Sales Support Specialist for Public Institutions in Switzerland

General Summary:

Sales Support Sr. Associate provides pre-sales and/or post-sales operational support, researches customer or order problems, and delivers solutions working cross-functionally to resolve, liaises between the customer/partner and sales organization and focuses on delivering a positive customer or partner experience.

Main Responsibilties and Tasks:
· Coordinates communications and information dissemination with sales force and cross- functional organizations.
· Facilitates getting orders out the door.
· Managers the follow up & admin tasks working with the customer and sales
· Investigates why these orders are on OPR & work with various groups to get them released. Work directly with sales and customer to manage order to customer expectations.
· Process credit card orders
· Management of complex orders post booking including delivery escalations, rollouts etc.
· Primary interface with Credit teams on behalf of sales to escalate credit related issues and make requests for changes to customer credit limits

Dell Benefits

• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future

• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance

• Health Center - possibility of higher standard services
• Collective Death and Disability Insurance

Taking Time For Yourself

• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts

• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.

In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company Dell s.r.o., with its registered office at Fazulova 7, 811 07 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Dell s.r.o., until my further written notice.

I have been informed that the company Dell s.r.o. shall process my personal data only upon my voluntary approval and that during such processing I dispose rights pursuant to the Act 428/2002 Coll. on Protection of Personal Data as amended.