Repair Operations Partner Manager

Role Overview
Key responsibility will be for a representative of Dell Service Parts to drive operational / repair best of breed with our outsourced partners. Liaise between Dell Partner & Dell Return To Vendor (RTV) & Repair management. Offer front-line support to a cross-company cross-functional team covering RTV & Repair Services and other as directed.

Role Responsibilities
· Reporting to the Operations Director.
· Key responsibility is to assist in the development of key initiatives that provides high-level results to improve business process & customer service delivery.
· Responsibilities include ensuring the day to day operational activity is driving the Return To Vendor & Repair supply chain and associated metrics.
· Be the first point of operational contact for repair operations in relation to Return to Vendor & Repair operational activity.
· Driving operational cost reduction initiatives that minimize Return To Vendor & Repair
· Highlight additional Dell support required, ensure that Dell is providing the required support levels for our outsourced repair partners. Eliminate red tape that will reduce decision making lead time.
· Ensure RTV & Repair Daily Sales Inventory (DSI) are maintained to target levels
· Responsible for the daily operational pulse call, track & drive all key actions to a close ensuring RTV & Repair cycle time & Work In Progress (WIP) velocity is in line with contractual & operational requirements
· Lead cross company & cross-functional efforts to identify and solve any roadblocks that impacts KPI & WIP which impacts repair supply chain.
· Understand cost effectiveness of Repair / RTV Logistics Versus New Buy. Be analytical & perform structured analysis of repair data and present in useful formats bringing actionable insights which will assist in YES/NO repair decisions.
· Maintain deep understanding of Dell product & future service roadmap & ensure repair partner readiness for all (New Part Introduction) NPI product. Working closely with Planning, Procurement, Quality & Repair teams to ensure Repair readiness prior to product Ready to Ship (RTS).
· Understand all Terms & Conditions within Return To Vendor process.
· Drive the RTV process ensuring smooth flow of your commodity through Reverse Logistics (RL) processes.
· Assist in repair accrual & forecast within your All-in-One (AIO) profile.
· Act as 1st level Invoice approver, validate & approve / reject all repair invoices & submit to Repair Manager for 2nd level approval.
· Escalate to the Management where partners are failing to fulfil their contractual obligations.
· Continuously promote a positive working environment, which provides opportunities for the development of strong working relationships, internal and external partnerships, and cross-functional working across the business group.
· Work with AIO partner & Dell repair programs team to drive cost reduction programs / initiatives that minimize costs & inventory levels.

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology.

- When we see something that could be improved, we get to work inventing the solution.

- Our people demonstrate our winning culture through positive and meaningful relationships.

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.