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Budapest: Russian Speaking Account Representative
Epicor Software, Slovakia
Place of work
Budapest
Budapest
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Due to continued growth an Account Representative vacancy has arisen at our Budapest office.
Objective
The Maintenance Services Account Representative is responsible for collecting Maintenance Revenue for a particular product or region or set of customers, as assigned by management. The main aim is maximization (increase) of maintenance revenues.
The Role:
• Responsible for the renewal of maintenance contracts and ensuring that they include all adjustments for upgrades and add-ons, cancellations and downgrades.
• Calculation of Renewal rates and comparing this to the goals of maintenance
• Negotiating with clients where they decide not to renew maintenance, the aim is to keep customers on this revenue stream.
• Coordinating with Client Account Manager on maintenance renewal activities where this is needed.
• Rescuing burnouts where possible using discretion in offering incentives to get the customer back on board.
• Forecasting maintenance revenues.
• Sell support services as and when available.
• Ensure that all maintenance renewals are invoiced.
• Assist Credit Manager in collecting aged receivables for maintenance.
Objective
The Maintenance Services Account Representative is responsible for collecting Maintenance Revenue for a particular product or region or set of customers, as assigned by management. The main aim is maximization (increase) of maintenance revenues.
The Role:
• Responsible for the renewal of maintenance contracts and ensuring that they include all adjustments for upgrades and add-ons, cancellations and downgrades.
• Calculation of Renewal rates and comparing this to the goals of maintenance
• Negotiating with clients where they decide not to renew maintenance, the aim is to keep customers on this revenue stream.
• Coordinating with Client Account Manager on maintenance renewal activities where this is needed.
• Rescuing burnouts where possible using discretion in offering incentives to get the customer back on board.
• Forecasting maintenance revenues.
• Sell support services as and when available.
• Ensure that all maintenance renewals are invoiced.
• Assist Credit Manager in collecting aged receivables for maintenance.
Employee perks, benefits
Cafeteria system
Bonus system
Young, dynamic team
International environment
Bonus system
Young, dynamic team
International environment
Information about the selection process
Please visit www.epicor.com for more information
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Russian - Advanced (C1) and English - Upper intermediate (B2)
Personality requirements and skills
We require:
Excellent Russian and fluent English.
Knowledge of the Russian market.
A minimum of 2 years experience of account management, sales or a target led role and have a good understanding of forecasting.
We prefer:
Understanding of the ERP industry.
Excellent Russian and fluent English.
Knowledge of the Russian market.
A minimum of 2 years experience of account management, sales or a target led role and have a good understanding of forecasting.
We prefer:
Understanding of the ERP industry.
Advertiser
Brief description of the company
About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Number of employees
1000 and more employees
ID: 1901318
Datum zveřejnění: 16.10.2014
2014-10-16
lokalita: Budapest Pozice: Account Manager, Customer Support Specialist, Key Account Manager Společnost: Epicor Software, Slovakia