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Swedish Support Analyst - Budapest
Epicor Software, Slovakia
Place of work
Bratislava, Budapest
Bratislava, Budapest
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
Customer Service Support Analysts
Swedish Language
Location: Budapest
Salary: Excellent + benefits
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. We are currently the 6th largest ERP software company in the world and the only company ever to win the prestigious ‘software company of the year’ award in back to back years.
Epicor is also very proud to be named one of FORTUNE magazine’s 100 Fastest-Growing Companies for 2006 & 2007.
Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in 33 languages.
Due to continued growth a Support Analyst position has arisen at our Budapest office
Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor
Education (Academic, vocational, professional education, achievements)
• Degree but experience in Customer Service counts as much as academic qualification
Work Experience
• Demonstrated knowledge of IT or previous Customer Service
• Experience in: Windows, MS Office
Language Skills
• English + Swedish
For more information about Epicor and our award winning support team please visit www.epicor.com
To apply for this position please follow this link to our career site:
http://chj.tbe.taleo.net/chj01/ats/careers/requisition.jsp?org=EPICOR&cws=1&rid=12707
Swedish Language
Location: Budapest
Salary: Excellent + benefits
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. We are currently the 6th largest ERP software company in the world and the only company ever to win the prestigious ‘software company of the year’ award in back to back years.
Epicor is also very proud to be named one of FORTUNE magazine’s 100 Fastest-Growing Companies for 2006 & 2007.
Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in 33 languages.
Due to continued growth a Support Analyst position has arisen at our Budapest office
Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor
Education (Academic, vocational, professional education, achievements)
• Degree but experience in Customer Service counts as much as academic qualification
Work Experience
• Demonstrated knowledge of IT or previous Customer Service
• Experience in: Windows, MS Office
Language Skills
• English + Swedish
For more information about Epicor and our award winning support team please visit www.epicor.com
To apply for this position please follow this link to our career site:
http://chj.tbe.taleo.net/chj01/ats/careers/requisition.jsp?org=EPICOR&cws=1&rid=12707
Information about the selection process
www.epicor.com
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
Language skills
Swedish - Proficiency (C2)
Advertiser
Brief description of the company
About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Number of employees
1000 and more employees
ID: 625123
Datum zveřejnění: 14.4.2015
2015-04-14
lokalita: Bratislava, Budapest Pozice: Administrative Worker, Official, Call Operator, Helpdesk Operator, IT/Technical Support Specialist Společnost: Epicor Software, Slovakia